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RPA as a Service (RPAAS)…What Does That Mean?

If you look at an RPA ISV or consultant’s datasheet, you are sure to come across the bullet point; “RPA as a Service” (RPAAS). Unfortunately, a bullet point is usually all you’ll get with little to no elaboration. I’m guessing that’s because while many providers in...

RPA: Brittleness vs Durability

RPA brittleness is the tendency for an RPA automation to break/fail after the target application undergoes a version upgrade. Why is this and what can be done? All RPA automations require a consistent way to “target” a given UI element.  In a perfect world, each UI...

Selling RPA

When my company started selling our Ratchet-X RPA platform twelve years ago (long before RPA had a name), we had a tough time marketing the solution for the following reasons; a) RPA is a technology that every organization can use, but apparently, it is very difficult...

RPA vs. Native Integration

For years, I have told our integration partners and customers; “Don’t let RPA become the hammer that makes every integration project look like a nail. If you can natively integrate applications through APIs, data exports and imports, or direct writes to backend...