(800) 286-4232 info@ratchetsoft.com
 

Forbes: RPA Top Customer Service Tech Trend for 2017

Quoting a Forrester report, Forbes identifies RPA as a top customer service tech trend for 2017. “RPA software robots perform routine business processes and make simple decisions by mimicking the way that agents interact with applications through a user interface. Companies can automate entire end-to-end processes such as account onboarding or insurance claims awards, with humans typically only managing exceptions. In 2017: Expect to see continued focus on RPA for automating repetitive rules-based tasks. Companies will explore the nascent world of cognitive RPA to drive real business value by improving nonroutine tasks requiring judgment.”

To view the whole article, click here.

1 Comment

  1. Robotic Process Automation specifically for the services industry is emerging as a major trend as discussed in papers such as The Economist, The New York Times and Forbes.

    Reply

Submit a Comment

Your email address will not be published. Required fields are marked *