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“Is This You Guys?”

Last week, I conducted a web demo with a prospect who has been evaluating our RatchetSoft RPA platform. During the session, he pulled up an old ZapThink article from 2003 that profiled our offering. ZapThink was a niche consultancy that provided advice, guidance, and...

RPA: What to Expect When You’re Expecting

When my wife was pregnant with our first child, many moons ago, the book; “What To Expect When You’re Expecting”, was required reading for both of us. The thinking being we’re in this together, so we need to prepare together. To say we were prepared for the blessed...

Moving Things Along With User Prompts

There was a time not long ago when the back office was a cacophony of keys tapping, mice clicking, and workers groaning. But alas, those days are gone for RPA has left the din and drudgery of manual data entry to the ash heap of history. Today, sleek bots hum along...

Attended Bot Technical Considerations

When I meet with customers to discuss RPA, the conversation almost always includes a primer on the differences between: attended, unattended and hybrid bots. However, recently, this conversation has gotten a bit more confusing for customers because they now have...