For years, the conversations I’ve had with prospects about the promise of RPA often boiled down to the usual list of benefits:Cost reductionsIncreases in transaction processing flow Improved accuracyTighter securityHowever, as the US economy kicks into overdrive and...

Last week, I conducted a web demo with a prospect who has been evaluating our RatchetSoft RPA platform. During the session, he pulled up an old ZapThink article from 2003 that profiled our offering. ZapThink was a niche consultancy that provided advice, guidance, and...

When my wife was pregnant with our first child, many moons ago, the book; “What To Expect When You’re Expecting”, was required reading for both of us. The thinking being we’re in this together, so we need to prepare together. To say we were prepared for the blessed...

There was a time not long ago when the back office was a cacophony of keys tapping, mice clicking, and workers groaning. But alas, those days are gone for RPA has left the din and drudgery of manual data entry to the ash heap of history. Today, sleek bots hum along...

When I meet with customers to discuss RPA, the conversation almost always includes a primer on the differences between: attended, unattended and hybrid bots. However, recently, this conversation has gotten a bit more confusing for customers because they now have...

One the most appealing parts of my RPA pitch is how RPA can be used to automate processes “as they currently exist”. Meaning, RPA can automate any process without requiring: modifications to the process itself, changes to the participating applications, or involvement...

Check out our new demo video that shows how Ratchet-X can be configured to deploy attended, unattended and hybrid bots for invoice processing. Partner products featured in the video include Laserfiche and Artsyl's DocAlpha. Click here to view the...

I spend most of my time working directly with prospects and clients. What I like most about that side of the business is every day presents new and varied challenges that force me to learn and grow. And sometimes, I’m pleasantly reminded that a seemingly quaint lesson...

Most successful RPA projects emanate from a good design. Regardless of one’s preferred method for arriving at that design (e.g. Agile, Waterfall, etc.), the process should include the development of a formalized specification document (spec), that details the road...

A hybrid bot solution is one in which a transaction is split up to run on two different desktops: one part of the transaction executed by an attended bot running on the user’s local desktop, and the second part executed by an unattended bot running on a dedicated VM’s...