When my company started selling our Ratchet-X RPA platform twelve years ago (long before RPA had a name), we had a tough time marketing the solution for the following reasons; a) RPA is a technology that every organization can use, but apparently, it is very difficult...

For years, I have told our integration partners and customers; “Don’t let RPA become the hammer that makes every integration project look like a nail. If you can natively integrate applications through APIs, data exports and imports, or direct writes to backend...

Well, in a word, “yes”. However, they usually serve different purposes, are deployed, administrated and monitored differently, and are often licensed differently by RPA vendors so understanding the differences between the two is important.What is an Attended Bot?An...

One of the use cases in which our Ratchet-X RPA platform has gotten the most traction is in the area of document management and image enabling core systems. Using RPA as a way to bridge the gap between the entities core systems track (e.g., accounts, vendors,...

Whenever we engage a new customer, users spend a lot of time in the initial exploratory meeting talking about what their RPA targeted applications functionally do (CRM, ERP, EMR, etc.), rather than what they are. When I say, “What they are”, I mean how does the...

No doubt RPA is a liberating technology. Liberating in that RPA allows users to automate existing manual processes or create new composite processes that users were traditionally told could not be done, or required unavailable or unaffordable domain specific...

Today we have officially released our Ratchet-X Action Pack for Square9. This action pack allows SmartSearch/GlobalSearch users to integrate any windows, browser or legacy application for the purposes of scanning and indexing documents, or retrieving and document...

Check out our new video that demonstrates the power of combining Ratchet-X and Captricity for superior paper to core systems solutions. https://www.youtube.com/watch?v=fS4ez2hmNu0

Do you want to send a contextual email that contains screen data from any application screen? Well now you can with our Scrape Mailer Action Pack. Scrape Mailer is a desktop application integration tool that allows you to send emails from any core system screen that...

Ratchet-X is highly unintrusive in terms of its impact at the desktop. However, there are instances when it may conflict with other applications (usually utilities), that work with the keyboard buffer. An example of such an application is PhraseExpress from Bartels...