A hybrid bot solution is one in which a transaction is split up to run on two different desktops: one part of the transaction executed by an attended bot running on the user’s local desktop, and the second part executed by an unattended bot running on a dedicated VM’s...

If you look at an RPA ISV or consultant’s datasheet, you are sure to come across the bullet point; “RPA as a Service” (RPAAS). Unfortunately, a bullet point is usually all you’ll get with little to no elaboration. I’m guessing that’s because while many providers in...

RPA brittleness is the tendency for an RPA automation to break/fail after the target application undergoes a version upgrade. Why is this and what can be done?All RPA automations require a consistent way to “target” a given UI element.  In a perfect world, each UI...

Last week, a long-standing prospect asked me, “How does my organization go about developing our RPA strategy. We want to make sure we get it right from the beginning.” Mind you, I have had this same conversation with this prospect for at least the last twelve months...

Quoting a Forrester report, Forbes identifies RPA as a top customer service tech trend for 2017. "RPA software robots perform routine business processes and make simple decisions by mimicking the way that agents interact with applications through a user interface....

When my company started selling our Ratchet-X RPA platform twelve years ago (long before RPA had a name), we had a tough time marketing the solution for the following reasons; a) RPA is a technology that every organization can use, but apparently, it is very difficult...

For years, I have told our integration partners and customers; “Don’t let RPA become the hammer that makes every integration project look like a nail. If you can natively integrate applications through APIs, data exports and imports, or direct writes to backend...

Well, in a word, “yes”. However, they usually serve different purposes, are deployed, administrated and monitored differently, and are often licensed differently by RPA vendors so understanding the differences between the two is important.What is an Attended Bot?An...

One of the use cases in which our Ratchet-X RPA platform has gotten the most traction is in the area of document management and image enabling core systems. Using RPA as a way to bridge the gap between the entities core systems track (e.g., accounts, vendors,...

Whenever we engage a new customer, users spend a lot of time in the initial exploratory meeting talking about what their RPA targeted applications functionally do (CRM, ERP, EMR, etc.), rather than what they are. When I say, “What they are”, I mean how does the...