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RatchetSoft Wins 2012 Coder Royale

Just in case you missed it, RatchetSoft was selected as the winner of the 2012 ICUC Coder Royale Contest. Our Ratchet-X-based click-to-call solution enables users to initiate calls placed through inContact’s cloud-based call center infrastructure from any...

Introducing the Ratchet-X Package Editor

Most Ratchet-X installations are pretty straightforward. You create your assets and then place them in a centralized location (network file share or web server), to which all users have access. However, for large enterprise installations with multiple user...