help desk software
+(800) 286-4232

The InCotnact Action Pack enables users to “InContact enable” any Windows, browser or legacy application without having to change that application in any way. 

InContact Support
The primary purpose of the InContact Action Pack is to perform operator screen pops based on data associated with incoming calls. The Action Pack supports the InContact Agent API and non-API capabilities associated with the Power Agent and Max Client interfaces. 
Unlike most of our other action packs, the InContact Action Pack cannot be downloaded from within Ratchet-X Desktop RPA client. If you want access to the Action Pack, please contact your RatchetSoft sales representative. 
Have a Question or Comment?
If you have any questions or comments regarding the docSTAR Action Pack, you can email us at or call us at (800) 286-4232.

Requirements & Highlights

Supported Operating Systems
• Windows XP through Windows 10

Supported Browsers & Versions
• Internet Explorer v6 – v11
• Chrome
• FireFox

Supported Terminal Emulators
• All

Supported Virtual Environments
• Citrix
• Microsoft RDP/Terminal Services
• VMWare

Workstation Hardware Requirements
• 50 MB free hard disk space

Source code escrow program available