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In the RPA world, unattended bots get all the attention. They are the dependable workhorses, the heroes of batch processing, the bots that do the heavy lifting. However, attended bots are no less important to the people whom rely on them every day. In fact, the more intimately attended bots are weaved into a worker’s processes, the more important they become.

Ratchet-X Desktop RPA is RatchetSoft’s attended bot technology proudly serving the needs of tens of thousands of users every day, and handling millions of transaction a month. Frequent and tedious transactions like re-keying search data into multiple applications to get a 360 degree view of a customer, typing phone numbers into dialers, cutting and pasting data from one application to other applications or generating emails that contain application screen data, are just a few examples of the kinds of time consuming and error prone transactions Ratchet-X effortlessly performs on behalf of workers.

What’s This Magic Button Thing All About?
Ratchet-X watches everything you do on your desktop. When you navigate to a screen you’ve explicitly told Ratchet-X to get involved with, it automatically reads the data contained within, and places the Ratchet-X Magic Button in the application’s title bar. When you click the magic button, you’re presented with a list of automations that can be performed from that screen using the data contained within as inputs. For example, let’s say you’re working in a contact management application and you want Ratchet-X to pass the contact phone number to a dialer. When you navigate to a contact screen, Ratchet-X reads the phone number and places the magic button in the title bar. When you click the magic button, one of the automations presented in the drop down will be the one that passes the phone number on the screen to the dialer.

All you need to do is click the automation and the phone will be dialed. If there are multiple phone numbers available, no problem. Ratchet-X can be configured to pick a specific number based on a rule (such as always dial “home number”), prompt the user to select which number should be dialed, or even place multiple magic buttons within the screen’s interior next to each phone number you might want dialed.

If you execute this feature many times a day and find clicking the button slows you down, you can speed up the process by linking the dial feature to a hot key or the click event of some on screen element such as a button or graphic. Contextually placed magic buttons affords users the most flexibility while ensuring they can only execute automations that are applicable to the application screens they are on. 

What Kind of Processes Can Ratchet-X Desktop RPA Be Used To Automate?
Since Ratchet-X automations are coded as .NET assemblies or any code that can be compiled down to a DLL, there are no limitations regarding how simple or complex an automation can be. There are no limitations regarding accessing external data sources, APIs, web services, etc. If you can code it, you can do it. 

Which Applications Can Be Integrated?
Ratchet-X can be used to integrate any Windows, browser or legacy application assuming that legacy application is served up through a terminal emulator on the Windows desktop. With Ratchet-X, you can also include applications served through a virtual environment such as Citrix, RDP or VMWare. 

Does Ratchet-X Desktop RPA sound like something that will boost your productivity? If so, click here and download it now

Requirements & Highlights

Supported Operating Systems
• Windows XP through Windows 10

Supported Browsers & Versions
• Internet Explorer v6 – v11
• Chrome
• FireFox

Supported Terminal Emulators
• All

Supported Virtual Environments
• Citrix
• Microsoft RDP/Terminal Services
• VMWare

Workstation Hardware Requirements
• 50 MB free hard disk space

Source code escrow program available